Reference

What You Need to Know Before Using fm999

Access to fm999 depends on your local law and the eligible regions we serve — please read this before opening an account.

Eligibility depends on local lawCovers bKash, Nagad, Rocket account useBangladesh-region access policyAccount holder rights explainedContact path for policy queries
fm999 What You Need to Know Before Using fm999
HOW WE HANDLE IT

Account Security, Data and Your Rights

Every account is protected by OTP verification tied to the mobile number you registered with — the same number linked to your bKash, Nagad, or Rocket wallet. We do not store raw payment credentials. Data you submit at registration is held only as long as your account remains active or as required by our retention schedule. You have the right to request a copy of your data or ask for deletion, subject to any legal hold obligations we carry.

OTP Account Security

Login and sensitive actions require a one-time PIN sent to your registered mobile. This ties account access to your verified number, not just a password.

Cookie and Tracking Policy

We use session cookies to keep you logged in and performance cookies to monitor page load times. No third-party ad-tracking cookies are placed without disclosure.

Data Retention Schedule

Active account data is held while your account is open. Closed accounts are retained only as long as required, then deleted on a rolling schedule.

Request Access or Deletion

Submit a data access or deletion request via the help section or email. We process these within the timeframe stated in our privacy policy.

POLICY CONTACT

Reach Us on Legal or Account Queries

If you have a question about these terms, your account eligibility, or a transaction dispute involving bKash, Nagad, or Rocket, our support team handles policy queries directly. You can reach us through live chat inside the platform, by email, or through the help section on mobile. We aim to respond to legal and account queries as a priority over general questions.

Live Chat Open the chat widget inside your account dashboard. Policy and eligibility questions are flagged to the right team from there.
Email Support Send your query to our support address shown in the account help section. Include your registered mobile number for faster matching.
Help Section The mobile help section covers account access rules, wallet disputes for bKash, Nagad, and Rocket, and how to submit a data request.

Legal and Account Policy — Common Questions

Below are the questions we hear most from people in Bangladesh about account eligibility, data rights, and how our terms apply to mobile wallet transactions.

Access depends on your local law and whether your location falls within our eligible regions. Check your local regulations before opening an account or making a deposit.

Yes. All deposits made via bKash, Nagad, or Rocket are governed by the payment terms accepted at the point of deposit, which form part of these legal terms.

Submit your request through the help section in your account or by email. Include your registered mobile number so we can match your record and respond promptly.

You can request deletion via support. We will action it in line with our retention schedule, except where a legal hold applies to specific transaction records.

Updates are posted here with a revised date. Continuing to use the platform after an update means you accept the new terms. If you disagree, contact support before proceeding.

Contact our support team first via live chat or email, providing your wallet transaction reference. We review disputes before asking you to escalate to your wallet provider.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.