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How fm999 Handles Your Personal Information

This page sets out exactly what data we collect when you open an account with us, how we use it, and what rights you hold over it.

Account data protectedbKash, Nagad, Rocket payment data handled securelyYour right to request, correct or delete dataNo data sold to third partiesApplies to all Bangladesh account holders
fm999 How fm999 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review what we hold about you, request a correction, or ask us to delete your account data, contact our support team directly. We respond to all data-related requests through the channels below. Response times vary, but we treat privacy requests as a priority queue — you will hear back before routine account queries.

Live Chat Open the chat icon in your account dashboard. State your request clearly — data access, correction or deletion — and our team will confirm receipt and next steps.
Email Support Write to our support address from the email registered on your account. Include your registered mobile number so we can verify your identity before acting on any request.
Account Help Page Log in and visit the Help section to submit a formal data request. This route creates a timestamped ticket you can reference if you need to follow up later.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use encryption on all data transmitted between your device and our servers — this covers your login, your payment details and your account activity. Your bKash, Nagad or Rocket wallet number is masked in your account view after it is saved; only the last few digits display, which means no one reading over your shoulder can capture it. We review our data practices whenever our payment or technical setup changes.

Encryption in Transit

All data you send — including payment wallet numbers for bKash, Nagad and Rocket — is encrypted before it leaves your device. We do not store raw payment credentials.

Cookie Controls

We use session cookies to keep you logged in and remember your deposit method. You can disable non-essential cookies from your mobile browser without losing account access.

Data Retention Policy

Account data is kept for as long as your account is active and for a period after closure as required by applicable rules. You may request deletion once your account is settled.

No Third-Party Sale

We do not sell your personal data to advertisers or data brokers. Payment data from bKash, Nagad or Rocket transactions is used only to process your account activity.

Your Privacy Policy Questions

These are the questions we get most often about how fm999 handles account and payment data. If your question is not here, contact us through live chat or the Help section in your account.

We collect your name, mobile number, and the wallet number you register for bKash, Nagad or Rocket payments. Device and session data is also collected each time you log in.

Yes. Wallet numbers are masked after saving — only the last digits show in your account. The full number is encrypted and used only to process your deposits and withdrawals.

Yes. Submit a data access request via live chat or the Help section in your account. We verify your identity first, then provide a summary of the data we hold on your account.

Contact support through email or live chat from your registered account. Once your account balance is settled, we process deletion requests in line with applicable data rules for eligible regions.

We do not sell or share your personal data with advertisers. We may share data with payment processors like bKash, Nagad or Rocket only as needed to complete your transactions.

The policy applies to all account holders, but access to our platform depends on your local law and eligible regions. Eligibility varies — check what applies in your area before registering.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.